Delivery and Returns

Delivery

Your order is extremely important to us so we use Royal Mail’s recorded and special delivery services which are easily trackable.

  • Standard Delivery orders will be delivered in 2-3 working days
  • Free standard UK delivery on all orders.
  • Orders over £100 will require a signature

We also offer a local hand delivery service. This is often a quicker method for those last minute purchases as it can often be on the same day. Please contact us to arrange this. 


Returns

If for any reason you are not entirely satisfied with your goods and wish to return your purchase to us, we will happily offer you a full refund or exchange. Simply return your purchase within 30 days of placing your order in its original condition together with any original documentation. Any refund made will be reimbursed to the same payment method as the original purchase. 

  • Return your purchase within 30 days of placing your order
  • Original condition together with any original documentation
  • Pack using original postage box and seal securely
  • Enclose a copy of the receipt
  • For added security, we recommend tracking and insuring your parcel with signed-for delivery such as Royal Mail Recorded or Tracked 24/48
  • Maudes the Jewellers are not liable for your return item until it has been received
  • Retain your proof of postage and record the tracking number 
  • Please allow up to 10 working days after receipt for all refunds and exchanges to be processed
  • If you have not received your refund within 3-4 workings days of us notifying you that your refund has been processed, please contact us for assistance.   

If items are returned after 30 days of purchase we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in its original condition. In the unlikely event that you receive a product that is damaged or incorrect then please contact us for assistance.